Data Deletion Instructions
Data Deletion Instructions
Last updated: September 21, 2026
Buenos Timbres operates an automated customer support assistant, "Oliana", that answers questions about our sound packs and individual tones. It works on Facebook Messenger, Instagram (direct messages and comments), YouTube comments and, where available, the chat on our website. This page explains what data the assistant keeps and how you can ask us to delete it.
What data the assistant keeps
- Conversation identifier. A technical ID that the messaging platform gives us for your account in that conversation (for example, your Messenger or Instagram scoped ID). We do not receive your password, and we do not store your name or profile picture.
- Escalated questions. When the assistant cannot answer a question, or when you ask to speak with a person, the text of that question is forwarded to our team and a copy is kept so we can reply to you.
- Order information. If you start a purchase through the assistant: the product, the amount, the order status and dates, and the email address you gave us to receive your download link.
- Website chat replies. If you use the chat on our website, the replies sent to you are kept for a few days so that your browser can display them, then removed automatically.
We do not use this data for advertising, and we do not sell it.
How to request deletion
Send an email to buenostimbres@gmail.com with the subject line "Data deletion" and include:
- The channel where you talked to us (Messenger, Instagram, YouTube or website chat).
- The name of your profile on that channel, or a link to it, so we can find your conversation. If you made a purchase, also include the email address you used.
You can also send the same request as a message on the channel where you talked to us.
To protect you, we may ask you to confirm that you own the account or email address before we delete anything.
What happens next
- We confirm we received your request within 15 days.
- We complete the deletion within 30 days of your confirmed request, and we tell you when it is done.
What we delete
Once your request is confirmed, we delete the conversation identifier and every record linked to it: the questions kept for our team, the order records, the email address and the website chat replies.
What may remain
- Records we are required by law to keep, such as tax or accounting records of a completed purchase.
- General product answers. When our team writes an answer to a common product question and approves it so the assistant can reuse it, that answer is stored as general product knowledge. It is not linked to any person, so it may remain.
- Copies held by other platforms. Meta (Messenger and Instagram), Google (YouTube, Google Drive and our AI provider) and Telegram (used internally by our team) keep their own copies under their own policies. To remove data on those platforms, use their own tools, for example Facebook's activity settings or Google's My Activity page. Comments you post publicly on YouTube or Instagram stay on those platforms until you delete them there.
Questions
Write to buenostimbres@gmail.com. For details about the personal data we process on our website and store, see our Privacy Policy.